Shipping policy

Lucid Shipping Policy

Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification once your order has shipped.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

• Delivery delays may occur due to high order volumes, carrier delays, or unforeseen circumstances.

Shipment Confirmation & Order Tracking

• Once your order has shipped, you will receive an email with a shipment confirmation and tracking number.

• Tracking information may take up to 24 hours to update.

Shipping Destinations

• We currently ship domestically within United States.

• International shipping options will be introduced in the future.

Shipping Damage & Lost Packages

• Lucid is not responsible for items lost or damaged during shipping. However, if your package arrives damaged, please contact the carrier to file a claim.

• Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Information

• Customers are responsible for ensuring that shipping information is entered correctly. If a package is returned due to incorrect or incomplete information, reshipping costs will be the customer's responsibility.